— REFUND & RETURN —
For the above failures, please contact us by mail within 7 days after receiving the parcel.
Send email to our support team
We'll check and verify the issues.
Offer solutions to customer case by case.
Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
Not received the parcel
we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days. (except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, unable complete customs clearance due to customer reasons, etc.)
Note: If the following issues occurs:
In extreme weather, post office delays, customs clearance, local strikes etc., we can‘t guarantee on-time delivery, but we will try our best to support you.
1.The delivered products has a lack in quantity.
2.Differs from product that was ordered
3.Has an obvious abnormality (damage or rust) to its exterior (non-human reasons)
By returning products to ICCHIPS, the Customer certifies that the products were purchased from ICCHIPS. The return should be in the original packaging and in unused condition .
When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.